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Mike Payne
Co-host of the Making Chips podcast who engages guests with operational and entrepreneurial questions, contributes to sponsor and show banter, and helps draw practical lessons for manufacturing leaders.
Best podcasts with Mike Payne
Ranked by the Snipd community
Dec 16, 2024
• 48min
Why Customer Service Outsells Sales, 442
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Mike Payne, a manufacturing leader, and Paul Van Mader, a quality management expert, dive into the crucial role of customer service in the manufacturing world. They discuss how outdated practices can alienate customers and emphasize the transformative power of investing in transparent communication and robust systems. With tools like ProShop ERP, they highlight the shift from aggressive sales tactics to prioritizing customer relationships, noting that exceptional service is essential for business growth and customer loyalty in today's competitive landscape.
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