Mike Love
CTO at LabourNet, leading the company's technology strategy for a nationally distributed labour law and payroll services provider and responsible for the move to a Teams-based contact center and platform approach.
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Mar 10, 2026 • 46min
CTO of LabourNet on Microsoft Teams Phone and Contact Centre with a Dispersed National Workforce
Mike Love, CTO at LabourNet, leads tech for a nationwide labour law and payroll services provider. He explains why Teams became the single communications platform and the move to a Teams-based contact centre. They cover presence-based routing, queueing that supports a dispersed workforce, adoption and process change, and a cautious, data-first path to AI augmentation.
