Michael Lomax
Workplace dispute resolution practitioner and senior trainer with the High Conflict Institute, co-author of Mediating High Conflict Disputes, and lead trainer for workplace trainings on managing high conflict behavior.
Best podcasts with Michael Lomax
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Mar 5, 2026 • 40min
High Conflict Behavior at Work Part 2 with Michael Lomax
Michael Lomax, a workplace dispute resolution practitioner and senior trainer, shares practical leadership tools for handling disruptive behavior. He explains BIFF for written responses. He outlines ways to redirect derailers in meetings. He describes using EAR to manage chronic complainers and what builds a conflict-competent culture.
Feb 26, 2026 • 39min
High Conflict Behavior at Work with Michael Lomax
Michael Lomax, a workplace mediator with 25+ years resolving disputes, explains why high conflict behavior is rising at work. He discusses how trauma and stress show up, why leaders get emotionally hooked, and practical moves like the "calm before think" strategy, handling inflammatory team emails, and when one conversation won’t fix recurring patterns.
