Michael Atkin

Michael Atkin, an ABC consumer affairs reporter known for his investigative work on telecommunications, sheds light on the ongoing failures of Triple Zero calls post-Optus outage. He reveals that over 480 calls failed due to a system upgrade mishap, and discusses tragic incidents linked to phone compatibility issues. Michael shares real stories of individuals unable to reach emergency services, highlights the need for urgent reforms, and advocates for innovative solutions like text-to-000 to ensure safety for all.