Michael Ackland
Chief Financial Officer of Telstra, responsible for investor engagement and corporate finance strategy, discussing Telstra's AI initiatives and capital discipline.
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Mar 12, 2026 • 13min
Q+A: Telstra’s AI strategy explained
Michael Ackland, Telstra CFO who leads investor engagement and finance strategy, outlines the company’s AI-first ambition. He discusses AI in customer service, using chatbots and generative tools to cut wait times. He covers data and staff training, infrastructure as a competitive moat, and ways to avoid over-capitalising while keeping vendor flexibility.
