Max Gärber

Partner and Principal Technical Consultant at PANTOPIX focused on technical documentation, data modeling, and information process optimization for industrial customers; led the Service Copilot project integrating knowledge graphs, ontologies, and agentic AI for ZEISS field service engineers.

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Mar 2, 2026 • 36min

Max Gärber: Agentic AI Built on a Knowledge Graph Foundation – Episode 45

Max Gärber, Partner and Principal Technical Consultant at PANTOPIX who led Zeiss’s Service Copilot, explains how a knowledge graph and metadata backbone powers agentic AI for field-service work. He describes integrating manuals, ontologies, vector stores and orchestration agents. Short takes cover hybrid retrieval, planner/content/troubleshooting agents, rapid user adoption, and unexpected benefits for sales and technician knowledge reuse.

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