Matt Brancato
Head of enterprise client relationships at Vanguard and former chief client officer for Vanguard Workplace Solutions, focused on aligning teams, client experience, and AI-enabled frontline support to build trust at scale.
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Mar 24, 2026 • 24min
Vanguard's Client-First Approach to Building Trust at Scale
Matt Brancato, Head of enterprise client relationships at Vanguard and former chief client officer, draws on hospitality roots to shape client-first work. He discusses aligning teams to break silos. He explains disciplined client listening, AI-enabled frontline support, investing in crew experience, and why human relationships still matter alongside tech.
