Mary Fratto Rowe
Experienced Chief Customer Officer with a focus on transforming customer success organizations and driving business growth through exceptional customer experiences.
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Nov 15, 2023 • 24min
2579: The Chief Customer Officer: Roles, Responsibilities and ROI
Join Mary Fratto Rowe, Chief Customer Officer at Navisite, as she discusses the evolving role of the Chief Customer Officer and the importance of building strong relationships. She explores the concept of a customer-centric organization and the significance of a robust customer success program in driving company growth. Mary also shares her excitement for AI in enhancing customer-facing teams and expresses gratitude towards Marina Martinez for their support and guidance.
