Martyn Redstone
Consultant specialising in AI regulation who advises organisations on interpreting the EU AI Act, governance frameworks and regulatory implications for CX and contact centres.
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Mar 26, 2026 • 45min
The 2026 Compliance Survival Guide: Demystifying the EU AI Act
Martyn Redstone, an AI regulation consultant guiding organisations on the EU AI Act, and Steve Blood, VP of Market Intelligence at Five9 focused on contact centre AI. They unpack where CX teams misread the law. They debate transparency, high-risk contact centre use cases, legacy vs cloud compliance, and how governance must shift to customer-facing outcomes.
