
Margaret Jobling
Chief Marketing Officer at NatWest Group with extensive FTSE 100 marketing leadership experience, known for customer experience, marketing transformation and insight-driven decision-making.
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Nov 28, 2025 • 22min
Ep 13: Mail's trust advantage in banking with Margaret Jobling
Margaret Jobling, Chief Marketing Officer at NatWest Group, is a FTSE 100 marketing leader focused on customer experience and insight-driven change. She talks about why physical mail still builds trust in banking, how mail outperforms email for certain moments, the role of mail in fraud reassurance and timing, and surprising responsiveness among younger cohorts.


