Madhav Thathai
GM and EVP of Salesforce AI with prior leadership roles at Google Maps Enterprise and Dell, focused on driving AI adoption across CRM and building agentic enterprise capabilities at Salesforce.
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Mar 25, 2026 • 53min
Salesforce on Measuring Agentic Work Outcomes
Madhav Thathai, GM and EVP of Salesforce AI with prior leadership at Google Maps Enterprise and Dell, discusses agentic enterprise frameworks and how agents shift work measurement. He explains Agentic Work Units, hybrid reasoning that mixes LLM flexibility with deterministic workflows, session-trace tooling for optimization, and how monetization and budgeting evolve around agent consumption.
