Liz Centoni

Susan Berfield, a Senior Investigative Reporter at Bloomberg Businessweek, uncovers the ethical challenges in the global fertility market, where egg donation raises issues of consent and exploitation. Liz Centoni from Cisco discusses the intersection of AI and customer experience, highlighting the hurdles in AI integration for organizations. Erik Hirsch of Hamilton Lane shares insights on private markets, emphasizing AI's transformative potential in tech investments. Together, they explore how Broadcom's valuation boom reflects the burgeoning demand for AI technology.

Liz Centoni, Cisco EVP leading Customer Experience and support teams, explains how AI is transforming TAC and live network support. She covers agent-augmented workflows, intelligent call routing that correctly directs 77% of cases, automated planning and config hygiene, and the challenges of testing and governing agent-to-agent systems.