Laura Klein

Join seasoned UX experts Laura Klein, Steve Portigal, and Thomas Stokes as they delve into the intricacies of user research. They discuss the stark differences between good and great UX research, emphasizing the value of thoughtful synthesis over simple feedback. The conversation includes fun personal anecdotes and unique insights into how to align user experiences with business goals. Listeners will also learn about the importance of effective tools and strategies in navigating the challenges of user research.

Laura Klein, Principal Experience Specialist and author of UX for Lean Startups, speaks about making lean and Agile actually work. She explains lean as rapid learning, contrasts Agile with product-focused methods, and talks about fitting research into fast workflows. Short takes cover MVPs, balancing speed with consistent design, and switching between big-picture vision and testable details.

Laura Klein, Principal of Users Know, reflects on lessons learned from working in Silicon Valley tech startups. They discuss why organizations resist UX research, maximizing the value of UX, Eric Ries' influence, the importance of happy teams, and what user researchers need to understand about product managers.