Laura Klein
Principal Experience Specialist at Nielsen Norman Group and author/educator in UX research and product design, teaching an NN/g course on AI in UX research and sharing practical guidance on where AI helps or requires caution.
Best podcasts with Laura Klein
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Feb 17, 2026 • 48min
#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g
Laura Klein, Principal Experience Specialist at Nielsen Norman Group and UX author/educator, cuts through AI hype with a practical lens. She outlines a green/yellow/red framework for safe AI uses. Short takes cover where AI shines—transcripts, meta-analysis, tooling—and where to be cautious: synthesis, insights, and mentoring juniors. The conversation focuses on choosing tools, collaborative analysis, and realistic tradeoffs.
