Laura Hartnett
Legal design consultant who brings design thinking to law firms to improve client experience and service design, and founder of Law by Design.
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Mar 26, 2026 • 27min
Improve Client Satisfaction Without More Work: Designing Smarter Legal Services, with Laura Hartnett
Laura Hartnett, legal design consultant and founder of Law by Design, brings design thinking to make legal services clearer and more human. She discusses mapping the client journey, spotting hidden friction, and redesigning deliverables clients can actually use. She also explores visuals, client empathy techniques, and how to adapt services for AI and changing client behavior.
