Kyler Owens
CEO of reputation management firm Wide Whale (also referenced as Widewail in metadata); presented findings from the company's 2026 Voice of the Customer report and discussed dealership service communication trends.
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Feb 27, 2026 • 20min
Feb. 27, 2026 | Software woes persist; BMW’s humanoid robot expansion
Kyler Owens, CEO of Wide Whale, shares quick findings from a 2026 Voice of the Customer study on dealership service communication. Doug Bolduck, Automotive News reporter in Munich, reports on BMW’s humanoid robot expansion and hands-on technical hurdles. They discuss infotainment and OTA reliability, communication best practices for service, robot learning speed, and why automakers are racing toward humanoids.
