Kurt Alexander

Kurt Alexander, CFO of Omni Hotels & Resorts, shares his insights on the ongoing hiring challenges in the hospitality sector. He discusses post-COVID labor shortages and their impact on customer service. Kurt highlights the shift in employer-employee dynamics, including wage increases and new hiring strategies. He also examines how hotels are adapting by enhancing operational efficiency through automation while balancing the need for personal service. The conversation reveals the evolving landscape of consumer behavior as leisure and business travel merge.