Kevin McGachy
Head of Solutions at Sabio, specialising in implementing conversational AI and contact-centre technology, advising on outcome-based strategies and voice automation.
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Mar 10, 2026 • 17min
Stop Chasing AI Hype and Start Delivering Real Outcomes
Kevin McGachy, Head of Solutions at Sabio who implements conversational AI for contact centres, offers a reality check on AI rushes. He tackles costly deployment mistakes and argues for outcome-based strategies. He defends the enduring power of voice and urges technology-agnostic, future-proof designs. Practical and direct, the conversation cuts through hype to focus on real results.
