Kellie Romack
Chief Digital Information Officer at ServiceNow, responsible for the company's internal digital technology, data, and AI transformation and for running ServiceNow on ServiceNow as Customer Zero.
Best podcasts with Kellie Romack
Ranked by the Snipd community
9 snips
Mar 12, 2026 • 28min
Kellie Romack on How ServiceNow Generated $355M in AI Value
Kellie Romack, Chief Digital Information Officer at ServiceNow who runs the company on its own platform, discusses scaling AI to drive measurable value. She describes Customer Zero practices, AI resolving up to 90% of some IT requests, governance and oversight at scale, workforce transformation through automation, and lessons for CIOs seeking ROI from AI investments.
