Katie Bavoso
Contributor at Channel Insider focused on the IT channel and managed service providers, discussing how partners add AI to offerings and help customers adopt and govern AI safely.
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Mar 30, 2026 • 1h 11min
The Hidden Industry That Controls The Tech Your Company Uses
Katie Bavoso, Channel Insider contributor who covers MSPs and AI adoption. Victoria Durgin, Channel Insider editor and channel expert who maps distributors and resellers. They unpack the invisible IT channel that delivers AI to businesses. Topics include how AI flows through MSPs and marketplaces, tools built for partners, vertical specialization, integration and data hurdles, and why MSPs both protect and amplify AI hype.
