Kate Tarling
Service design consultant and author focused on improving how large service and product organizations deliver value, and CEO of The Service Group with extensive experience advising leadership and running training.
Best podcasts with Kate Tarling
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Mar 18, 2026 • 41min
How to fix broken systems - Kate Tarling (CEO, The Service Group)
Kate Tarling, service design consultant, author, and CEO of The Service Group, helps large organisations fix messy service delivery. She explains why services are different from products. She talks about common signs of broken systems, how to pick cross-functional service areas, and practical principles for steering work with clear outcomes and decisions.
Mar 29, 2023 • 31min
Reimagining Accountability: A New Model for High-Performing Teams with Kate Tarling
Kate Tarling, service leader, designer, and author of The Service Organization, shares her journey from operations to service ownership. She explores designing services that attract customers, rapid user testing, scaling practices across large organizations, rethinking accountability as collective guardianship, and practical techniques to align cross-functional teams for better end-to-end service outcomes.
