Joseph Morrisrow
Deputy commissioner in charge of NYC 311 within New York City's Office of Technology and Innovation. He explains the history, design, and operational logic behind New York's expansive 311 system.
Best podcasts with Joseph Morrisrow
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Mar 17, 2026 • 35min
Service Request #1: What Happens When I Call 311?
Samantha Pierce, a veteran NYC 311 supervisor, and Joseph Morrisrow, the city official overseeing 311, unpack the hidden machinery behind a simple call. They trace how complaints become tickets, why operators ask so many questions, and how weird calls, noise battles, and even mystery smells reveal how a city thinks.
