Jose Quesada

Jose Quesada, VP of Product Management at American Express, brings over 15 years of expertise in digital transformation within finance. He shares insights on creating a culture of safe experimentation, balancing quick wins with long-term strategies, and the importance of soft skills in Product Management. Jose emphasizes the dual-track approach in product development and explores how technology can enhance customer experiences. He also discusses the future integration of AI in financial services, highlighting the significance of data in driving innovation.

Matthew Skelton, Team Topologies co-author and team design expert; and Jose Quesada, VP of Product Management at American Express. They discuss organizing teams around value streams not architecture. They cover starting with outcomes, timing transformations, and building psychological safety to learn through experiments. They also link product operations and team design to faster, safer value delivery.

Jose Quesada, Vice President of Product Management at American Express, shares his insights from over a decade of scaling their mobile app and crafting digital strategy. He discusses the crucial differences between vision and strategy, emphasizing the need for alignment. Jose outlines how to ground ambitious goals in execution and the importance of ongoing testing and customer feedback. He also delves into balancing personalization with scalability and how AI can enhance product workflows, making it a strategic partner rather than a replacement.