John Huber
Founder and Principal Customer Success Consultant at Customer Success Architects, experienced in building renewal and churn forecasting processes and improving gross retention through cross-functional operational cadences.
Best podcasts with John Huber
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6 snips
Jun 8, 2025 • 12min
Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs
In this engaging talk, John Huber, a seasoned customer success leader, unveils the revolutionary role of AI in enhancing customer success operations. He discusses tools like Chorus for conversation intelligence and Sturdy for analyzing unstructured data to predict churn and uncover opportunities. John challenges myths about AI replacing human roles, arguing it amplifies CSM capabilities instead. The conversation also highlights an innovative use of custom GPTs to strategize pricing renewals, illustrating how leaders are leveraging AI while maintaining crucial customer relationships.
Feb 27, 2026 • 45min
How to Improve Forecast Accuracy for Renewals: The 4 Questions to Ask | EP78
John Huber, Founder and Principal Customer Success Consultant at Customer Success Architects, helps teams build reliable renewal and churn forecasting. He tells the story of a big missed renewal and shares a practical framework. Short sentences cover disciplined planning months in advance, four must-ask renewal questions, stakeholder and budget alignment, and cross-functional churn forecasting to protect retention.
