John DiJulius
Customer service authority and bestselling author who hosts and co-leads the Customer Service Revolution podcast; consultant focused on customer experience strategies and creator of the Return on Experience (ROX) framework.
Best podcasts with John DiJulius
Ranked by the Snipd community
11 snips
Jan 15, 2026 • 33min
236: How can I make customer experience a true competitive advantage?
In this engaging discussion, John DiJulius, a customer service authority and bestselling author known for his work with top brands like Starbucks and Nordstrom, reveals how emotional connections are the currency in today's relationship economy. He emphasizes the importance of certainty over perfection and shares insights on creating unique, signature experiences. John highlights the need for consistent training and awareness among employees while also addressing common blind spots in service. Price wars are portrayed as a short-term strategy that can harm long-term loyalty.
Mar 18, 2024 • 52min
Episode 171 - John DiJulius, The Employee Experience Revolution
John DiJulius discusses employee motivation, onboarding, and retaining talent in this enlightening podcast. Topics include The Great Resignation, radical interviewing techniques, and strategies for keeping top performers engaged. A must-listen for anyone looking to improve their team management skills.
