

John Bicheno
Lean scholar and educator with a long career running an MSc in Lean; author of lean resources and former director at the Lean Enterprise Research Centre, specialising in queuing, flow and systems improvement.
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Sep 23, 2025 • 26min
Kingman's Equation – John Bicheno
John Bicheno, lean scholar and educator who ran an MSc in Lean and directed research at LERC, unpacks Kingman’s Equation. He discusses how utilisation nonlinearly inflates queues. He illustrates with motorway traffic, a dice game, batching, arrival and process variation, and tactics like scheduling and setup reduction to smooth flow.


