Joey Coleman
Customer experience expert and Chief Experience Composer at Design Symphony, author of Never Lose a Customer Again, and a keynote speaker who helps organizations design first-100-day onboarding to increase retention.
Best podcasts with Joey Coleman
Ranked by the Snipd community
Apr 1, 2018 • 1h 14min
251: Joey Coleman - How To Never Lose A Customer Again
Joey Coleman, customer experience expert and Chief Experience Composer at Design Symphony, outlines why the first 100 days after a purchase make or break loyalty. He walks through an eight-phase framework and rapid 60-second recap. Topics include retention vs acquisition incentives, low-cost surprise moments that build trust, handoffs between sales and operations, and using onboarding tactics to boost lifetime value.
