Joe Inzerillo

Executive Vice President and Chief Digital Officer at Salesforce, responsible for the Office of the CIO and internal deployment of AgentForce; former CTO of Disney Streaming Services and chief product and technology officer at SiriusXM.

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Oct 2, 2025 • 47min

Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

Joe Inzerillo, Executive Vice President and Chief Digital Officer at Salesforce, shares insights from his extensive background, including his role as former CTO of Disney Streaming Services. He discusses the transformative potential of agentic AI in reshaping work dynamics and enhancing customer engagement. Joe elaborates on the 'Customer Zero' approach for internal learning, advocates for empathy as a key trait in AI leadership, and emphasizes redesigning roles around AI strengths. His perspective offers a forward-looking view on navigating technology in the enterprise landscape.

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