Joe Atamian
Vice President of Inside Sales and Business Partner Sales at Comcast, with extensive experience leading contact center and customer experience transformations using AI-first strategies to preserve customer context and improve resolution.
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Feb 27, 2026 • 23min
AI for Better Customer Connections in CX - with Joe Atamian of Comcast
Joe Atamian, VP at Comcast who leads AI-first contact center transformations, talks about fixing fractured customer context. He explains AI as connective infrastructure across IVR, chat, and agents. Short pilots, frontline input, and new CX metrics are recommended. The conversation highlights continuity, smarter coaching, and business benefits from one-and-done customer resolution.
