Jin Wan
Service design and CX professional with a background across IT, HR and marketing who focuses on problem framing, journey simplification, and internal change management.
Best podcasts with Jin Wan
Ranked by the Snipd community
Apr 2, 2026 • 1h 3min
The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11
Chad Cheverier, a former photographer turned in-house CX pro who focuses on team alignment and coaching. Jin Wan, a service design and CX practitioner who simplifies journeys and manages internal change. They discuss invisible wins like backend verification fixes, coaching product teams, simplifying journeys to one-pagers, and the challenge of selling unseen impact to budget holders.
