Jim Murphy
CEO and co-founder of BroadVoice with 30+ years in communications; built DSL Extreme and expanded BroadVoice via acquisition of GoContact, specializing in cloud communications and CCaaS for BPOs and mid-market customers.
Best podcasts with Jim Murphy
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Mar 26, 2026 • 34min
Why the Simplest Contact Center in the Room Keeps Winning
Jim Murphy, CEO and co-founder of BroadVoice with 30+ years in communications, built ISPs and scaled global CCaaS. He breaks down the true cost of fragmented contact stacks. He recounts a healthcare consolidation that unified patient journeys. He warns against slapping AI onto disconnected systems and outlines why BPOs must shift to outcome-based models to win.
