Jesse Zang

CEO of Decagon, a company that builds AI agents for customer experience and contact centers, specializing in conversational agents, voice and chat deployments, and autonomous post-call optimization.

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Mar 31, 2026 • 1h 25min

The Startup That Crashed Its Own Servers Because of Open Claw

Han Wang, CEO of Mintlify — builder of AI-readable docs and self-updating knowledge for companies like Anthropic. Jesse Zang, CEO of Decagon — maker of AI agents for contact centers and voice/chat CX. They discuss doc-driven agents, a traffic-crashing OpenClaw crawl that revealed agent behavior, voice vs chat in customer experience, safety and memory for personalized conversations, and the infrastructure needs for scalable AI-driven support.

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