Jérôme Boissoux
Head of Global Customer and Brand Experience at Legrand with nearly three decades at the company, leading the Best Of Us CX program to scale customer feedback into operational change across global B2B markets.
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Mar 20, 2026 • 29min
How Legrand Turned Customer Feedback Into Action Across A Global Business
Jérôme Boissoux, Head of Global Customer and Brand Experience at Legrand with 28 years at the company, shares how he scaled customer feedback into operational change. He explains the Best Of Us program, the closed-loop and customer room processes, the three pillars of CX, measuring across many personas and touchpoints, and using employee feedback and AI to drive action.
