Jeff Lash
VP of Product Management at Insperity and seasoned product leader with a background in UX, research, and product strategy, known for advising B2B teams on voice-of-customer practices.
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Mar 23, 2026 • 54min
How great product teams use customer insights differently with Jeff Lash
Jeff Lash, VP of Product Management at Insperity and seasoned product leader with a UX and research background, shares perspectives on using voice-of-customer to guide decisions. He talks about asking better follow-up questions, balancing qualitative and quantitative signals, avoiding reactive roadmap traps, and using customer insight to align teams and foster a growth mindset.
