Jeff Gelfuso
Senior executive at Qualtrics serving as Chief Product and Experience Officer, with a career spanning product and experience roles at companies like Workday, Amazon, Microsoft, and Meta focused on improving customer and product experiences.
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Mar 27, 2026 • 25min
How Jeff Gelfuso And Qualtrics Are Closing The Gap Between Insight And Action
Jeff Gelfuso, Chief Product and Experience Officer at Qualtrics with leadership stints at Amazon, Microsoft, and Meta, discusses turning customer experience into measurable business outcomes. He covers AI-driven real-time interventions, how analytics revealed TruGreen’s churn drivers, Marriott’s in-stay fixes, and the role of context in agentic AI. Practical pilots and linking experience to CFO language are highlighted.
