Jeannie Walters
Founder and CEO of Experience Investigators, customer experience consultant and keynote speaker with decades of experience helping organizations align CX strategy to business outcomes and author of Experience Is Everything.
Best podcasts with Jeannie Walters
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Mar 28, 2026 • 21min
Experience Is Everything: Rethinking Customer Experience In An AI-Driven World
Jeannie Walters, founder and CEO of Experience Investigators and author of Experience Is Everything, is a longtime customer experience leader. She talks about making CX a daily business discipline. She stresses linking CX to measurable outcomes, fitting technology behind strategy, and using AI carefully to scale trust and impact.
Nov 27, 2024 • 24min
How To Sell Customer Experience, Not Customer Service
Jeannie Walters, an award-winning customer experience expert and founder of Experience Investigators, dives into the vital distinction between customer experience and customer service. She discusses the importance of shaping the entire customer journey and emphasizes a proactive mindset. Jeannie highlights how generational differences impact expectations and the urgent need for businesses to adapt to these shifts. Moreover, she underscores the critical role of speed in responses, sharing anecdotes that reveal how perceptions of 'soon' can vary widely.
