Jayney Howson

Jayney Howson, SVP of Global Workforce Skills & Talent Readiness at ServiceNow, discusses innovative approaches to workforce development. She highlights the creation of an AI-powered 'University of You' that personalizes learning for employees and practitioners. Jayney explores the importance of embedding learning into daily work, democratizing training, and maintaining psychological safety in skill development. She emphasizes that with the right strategies, the future of work can become more human, allowing for greater creativity and connection.