Jaya Sudarshan

Customer experience manager for HP, specializing in support experiences and journeys, particularly within the gaming market.

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Apr 2, 2024 • 31min

Redesigning from Start to Finish

Jaya Sudarshan, a seasoned customer experience manager at HP, shares her insights into revitalizing customer support in the gaming sector. She highlights the necessity of redesigning the entire customer journey, emphasizing the innovative 'support van' initiative for on-site repairs that eases customer anxiety. Jaya discusses the importance of collaboration and market research in enhancing experiences and the vital role of change management skills for CX professionals. Tune in for a compelling take on transforming customer interactions!

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