James Lang

Founder of the collective Together by Design, deeply immersed in the world of community design. He has a rich background in UX research and sees design as something broader, comparing it to gardening, where you're nurturing something to grow.

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May 8, 2025 • 1h 8min

Is Community the Key to Designing More Humane Services? / James Lang / Ep. #227

James Lang, founder of Together by Design, explores the essence of community in service design. He discusses how design can foster connection rather than isolation, using personal anecdotes to highlight the importance of group experiences. Lang critiques traditional personas for their individualistic focus, advocating for a collective approach that embraces community dynamics. He also dives into ethical considerations, the balance of belonging and identity, and the need for sustainable community practices in design.

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