James Donald

Roisin McCann, a facilitator specializing in leadership capacity and feedback culture, joins James Donald, a senior lecturer in management at the University of Sydney, for an insightful discussion. They delve into the emotional reactions tied to feedback and the importance of delivering it effectively to improve performance. The conversation shifts to modern feedback methods, emphasizing trust and meaningful dialogue. They introduce the SBI model for clear communication and explore the innovative Feed Forward approach that focuses on actionable insights for future growth.

James Donald, a management lecturer researching feedback and leadership, and Roisin McCann, a facilitator who builds leadership and feedback cultures, unpack practical ways to give and receive feedback. They cover coaching and strengths-based approaches, SBI-style specificity, avoiding defensive reactions, setting up regular feedback routines, and simple questions to make feedback habitual and constructive.