Jacqueline Kappers
Change practitioner and researcher specializing in grief, transition, and organizational change, known for critiquing the misuse of the Kübler-Ross model and promoting individual-focused transition approaches.
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Apr 17, 2026 • 21min
Kübler-Ross was Wrong! Jacqueline Kappers
Jacqueline Kappers, a change practitioner and researcher focused on grief and transitions, challenges the routine use of the Kübler-Ross curve. She explores how treating change as linear harms people. She introduces the ideas of a grief fingerprint and change fingerprint. She argues for individual-focused, scalable approaches and practical language to build real change capacity.
