Gautam Vasudev
Senior Vice President of Agentforce Contact Center at Salesforce, focused on unifying AI agents, customer channels, and CRM to build CRM-native agentic contact center solutions.
Best podcasts with Gautam Vasudev
Ranked by the Snipd community
9 snips
Mar 10, 2026 • 30min
Unifying the Contact Center: Salesforce's Agentic AI Vision for Customer Service
Gautam Vasudev, SVP of Agentforce Contact Center at Salesforce, builds CRM-native agentic contact center solutions. He explains unifying AI agents, customer channels, and CRM data on one platform. He covers why consolidation matters, how AI and humans share context to stop repeat explanations, and practical pilot learnings and risk-aware rollout strategies.
8 snips
Mar 26, 2026 • 22min
Inside Agentforce Contact Center: The New "AI Plus Human" Workforce
Gautam Vasudev, SVP leading Agentforce Contact Center at Salesforce, explains the new CRM-native approach to AI plus human service. He discusses where AI shines (high-volume, low-risk queries) and when humans must step in for complex, high-stakes cases. He also covers changing frontline roles, governance for AI agents, and the key metrics teams should watch.
