Eleanora White
Global Head of Customer Success & Solutions Architects at Supermetrics, leading CS strategy and adoption of agentic AI across customer segments with a focus on scaling human-led engagements supported by AI.
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Feb 27, 2026 • 16min
How We Turn Churn Into Comebacks (The Revenue Hiding Inside Your Churn) ft. Eleanora White (Supermetrics)
Eleanora White, Global Head of Customer Success & Solutions Architects at Supermetrics, outlines a three-phase agentic AI roadmap for CS. Short, punchy takes on internal AI wins, customer-facing automation, and training CSMs to be curious AI-powered generalists. Also covers the “stay-alive” retention strategy and timing tactics to protect renewals and LTV.
