Dennis Steele
Co-founder of Podium and technology leader in communications platforms for trades, discussing how AI agents (the company's 'AI employee' Larry) transform HVAC and home service operations.
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Mar 18, 2026 • 36min
AI Employee: How Home Service Businesses Are Scaling Without More Staff
Dennis Steele, co-founder of Podium and communications tech leader, explains how AI agents like Podium’s 'Larry' act as real employees for trades. Short, punchy takes cover AI handling calls, booking jobs, calming upset customers, running after-hours support, outbound outreach, playbook customization, and safety concerns around voice cloning.
