Dean Contoul
Executive Vice President and Divisional CIO at KeyBank overseeing intelligent automation, contact center and investment operations, focusing on conversational and generative AI to improve employee and client experience.
Best podcasts with Dean Contoul
Ranked by the Snipd community
8 snips
Apr 7, 2026 • 26min
Inside KeyBank's Approach to Customer Experience and AI
Dean Contoul, Executive VP and Divisional CIO at KeyBank who leads contact center and AI-driven operations. He discusses conversational and generative AI for agent assist and knowledge management. He describes early wins like higher retention and smoother escalations. He explains blending analytics, product and ops to deliver Moments Matter and keep humans central for complex financial interactions.
