Dave Murphy

Leader at Publicis Sapient specializing in digital business transformation who discusses AI-driven modernization, business process redesign, and customer engagement opportunities for banks.

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Mar 20, 2026 • 38min

Separating hype from reality of AI in banking, with Marcus Martinez, Kanishka Bhattacharya, and Dave Murphy

Dave Murphy, digital transformation leader at Publicis Sapient; Kanishka Bhattacharya, Bain partner with ML/AI expertise; and Marcus Martinez, Microsoft industry advisor on AI in financial services. They cut through AI hype to explore unstructured-data use cases, call-center voice agents, agentic commerce, organizational barriers like data and talent, and practical first steps for banks to start safely using AI.

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