
Daniela Gilbert
Director of the Redefining Public Safety Initiative at the Vera Institute of Justice and former city official with experience in community mental health and policing policy.
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Mar 11, 2026 • 26min
Why New Yorkers Dial 911
Daniela Gilbert, director at the Vera Institute’s Redefining Public Safety initiative and former city official in community mental health and policing policy. She discusses a new analysis of NYC 911 calls. Short takes: many calls are conflicts or disturbances. She explores alternative, civilian responders, better triage, and coordinating services to reduce armed responses and strain on systems.


