Daniel Castilla
Representative of Alliance BPO Services from Mexico, critiquing the industry's emphasis on agentic AI and advocating for practical tools, training, and structures for BPO relevance.
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Mar 12, 2026 • 22min
CCW Berlin 2026 - Feedback Direct From The Floor
Daniel Castilla, Alliance BPO rep from Mexico, calls out agentic AI hype and pushes for practical tools, training, and BPO-focused solutions. Humphrey Davies, founder of BPO Search, celebrates CCW’s networking power and scouting of European BPO partners. They discuss conference vibes, overemphasis on AI, the need for clear use cases, and the value of international connections.
