Dan Griggs
CFO of Intercom with prior experience across CPG, ad tech, and enterprise software, known for leading Intercom's pivot into AI and launching the Fin product.
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Jan 29, 2026 • 47min
“It’s Not Zero”: The CFO Rule for AI Forecasting | Dan Griggs
Dan Griggs, CFO of Intercom who led its AI pivot and launched the Fin product, shares practical finance rules for AI-era decision making. He explains the “it’s not zero” forecasting mindset. Short takes cover pricing Fin at $0.99 per resolution, unit economics, model selection to cut costs, scenario planning, and handling potential cannibalization while scaling AI.
