Craig Walker
Co-founder and CEO of Dialpad, a cloud communications company; experienced entrepreneur focused on applying AI to improve customer service, voice, and contact-center workflows.
Best podcasts with Craig Walker
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15 snips
Mar 9, 2026 • 35min
Operationalizing Customer Service at Scale with Outcome-Driven Agentic AI - with Craig Walker of Dialpad
Craig Walker, Co-founder and CEO of Dialpad, a serial entrepreneur applying AI to customer service and voice workflows. He recalls early chatbot failures and why prior tech fell short. He explains shifting to AI as an agent that handles repeatable tasks, strategies for pilots and scaling, cleaning knowledge bases, ticket analysis, and using AI for real-time coaching and analytics.
Aug 11, 2025 • 1h 2min
#98 3-time founder Craig Walker — From Selling Door-to-Door to 3-time founder; Building Google Voice; and the Real Trade-offs of Entrepreneurship
Craig Walker, Founder and CEO of Dialpad, shares his journey from door-to-door sales to leading a 1,500-person company. He discusses the pivotal acquisition of TalkIQ and the loneliness of leadership, revealing the toughest day of his career when four crucial deals hinged on one call. Craig emphasizes the significance of long-term trust in leadership and his unique approach to hiring, avoiding a COO. His insights into integrating AI into business strategies and maintaining company culture provide invaluable lessons for aspiring entrepreneurs.
